Shipping: Orders will ship within 2 business days from the order date. Orders will ship via the shipping method chosen at checkout. Current shipping methods are UPS and USPS. Returns: Shipping charges are non-refundable. No refunds after 30 days. All products are 100% guaranteed. If you are not satisfied with any product purchased from connectorsupply.com we will refund your money for that product. A return of at least 95% of the unused product will be required. Return shipping is the responsibility of the customer. Please contact us for a RMA. Thank You. Joseph Laska - 814-882-1875